Question 1

How are my images handled?

Accepted Answer

Images are processed entirely in your browser. They never leave your device and are never uploaded to our servers. Once you close the tab, they're gone.

Question 2

How are my videos handled?

Accepted Answer

Videos require server-side processing for resizing. They're uploaded securely to our processing partner (Transloadit), encrypted in transit, and automatically deleted within 24 hours of processing. We never store or access your video content beyond what's needed for resizing.

Question 3

What if the crop doesn't look right?

Accepted Answer

You have full control. Adjust the focal point before processing, and preview every crop before you export. If something doesn't look right, tweak it until it's perfect.

Question 4

Does it work with video?

Accepted Answer

Absolutely. Upload MP4 or MOV files and resize for Stories, Reels, Shorts, and more. Plus, you can select the perfect frame for thumbnails or stand-alone image ads.

Question 5

What file formats are supported?

Accepted Answer

For images: JPG, PNG, WebP, and GIF. For video: MP4, MOV, and WebM. Exports are optimized for each platform's requirements.

Question 6

Can I cancel anytime?

Accepted Answer

Yes, no contracts or commitments. Cancel your subscription anytime from your account settings. You'll keep access until the end of your billing period.

Question 7

What if a platform updates their specs?

Accepted Answer

We actively monitor major ad platforms and update our formats regularly. If you notice an issue, contact support and we'll prioritize the fix.

Question 8

Is there a free trial?

Accepted Answer

Yes! Start free with no credit card required. Test the full workflow and see your results before committing to a plan.

Question 9

What are overlay presets?

Accepted Answer

Overlay presets let you add your logo, text, and call-to-action buttons on top of your images and videos. Create a preset once with your branding elements, then apply it across all your ad formats automatically. Each format gets the overlay positioned correctly, no manual placement needed. Available on all paid plans (Trial: 3 presets, paid plans: unlimited).

Question 10

Can I add different overlays to different formats?

Accepted Answer

Yes. You can create multiple overlay presets, for example one for Instagram Stories and another for YouTube Thumbnails, and assign different presets to different formats within the same batch. Each preset remembers its element positions, sizes, and timing (for video overlays).

Question 11

Can I extract still frames from videos?

Accepted Answer

Yes. When you upload a video, you can scrub through and select the perfect frame. That frame is then resized as a still image across all your selected formats. Great for thumbnails, social media posts, or stand-alone image ads derived from video content.

Question 12

Do video overlays support timing control?

Accepted Answer

Yes. The video overlay editor includes a visual timeline where you set exactly when each element (logo, text, CTA) appears and disappears. You can stagger entries, overlap elements, or have them persist throughout the entire video. The timeline gives you frame-accurate control.

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